Frequently Asked Questions:
Question: Counsel will be coming to Minnesota to depose a witness. How far is your office from the airport?
Answer: We are four miles from the Minneapolis/St. Paul International Airport. If you are staying overnight, we always recommend counsel stay at the Hyatt Place Minneapolis Airport South. They have a shuttle to/from the airport and are located next door, within walking distance, to our office.
Question: I forgot to schedule a reporter for tomorrow. Are you able to cover the deposition on such short notice?
Answer: Yes. Call our office, even after business hours, and we will get you covered. And please, shoot us an e-mail as well. Sometimes e-mails are seen before voice mails are heard. We will get back to you as soon as possible and get a reporter scheduled.
Question: I called your office and left a message on voice mail. How soon can I expect a callback?
Answer: We will return your message as soon as possible. We value your business and appreciate your call. Please bear with us if you get voice mail.
Question: Do you charge for travel?
Answer: We cover the Twin Cities and surrounding suburbs without travel charges. If you are scheduling a deposition outside the metro and we can send a networking reporter from that area, we will, and there won’t be any travel charges to you. We do our best to avoid having to charge for travel, but if there are going to be charges, we would get your approval beforehand.
Question: We have a case that we need depositions covered in multiple cities. Are you able to cover those depositions?
Answer: We sure can. We network with reporters throughout the United States and can help you cover depositions from coast to coast.
Question: How quickly can I get the transcript?
Answer: Our regular delivery is 7-10 business days. However, we can provide rough draft transcripts same day, as well as final transcripts as quickly as you request, including same-day delivery. Advance notice is always appreciated for expedites.
Question: We would like to work with a local firm who is not affiliated with the large, national firms.
Answer: We are not affiliated with any of the national firms that hold contracts. We uphold the Minnesota Rules of Civil Procedure that preclude court reporting firms from holding contracts.
Question: Do you need payment up front?
Answer: We typically don’t ask for payment up front. However, there are times where we will ask for payment up front, depending on the circumstances.
Question: Do you take credit cards?
Answer: To avoid processing fees, we prefer you drop a check in the mail. However, we do accept credit card payments over the phone. Please note, you will be charged a 3.5% fee on top of the invoice.
Question: Do you dance? Have you ever left a friend behind?
Answer: Well, you can dance if you want to. You can leave your friends behind. 'Cause your friends don’t dance. And if they don’t dance, well, they’re no friends of mine.